Healthcare & Life Sciences

In today’s evolving healthcare landscape, patient expectations are higher than ever—and so is the demand for seamless, connected care experiences. Teardrop AI partners with Healthcare and Life Sciences organizations to modernize the way they engage with patients, providers, and members. From relationship management and customer service to self-service portals and real-time eligibility insights, we leverage Salesforce Health Cloud, Agentforce, and Data Cloud to deliver intelligent, scalable solutions that improve outcomes, increase efficiency, and drive trust. Whether you're a payer, provider, pharma company, or care coordinator, we help you serve better—smarter and faster.

Patient and Provider Relationship Management

Healthcare is ultimately human. Teardrop AI enables organizations to deliver personalized, connected experiences by:

Implementing Salesforce Health Cloud to unify patient records, provider networks, and care plans across systems.
Segmenting and personalizing outreach using AI-driven insights from Salesforce Data Cloud.
Enhancing care coordination workflows across multiple teams—clinical, admin, call center, and beyond.
Creating 360° views of patients and providers to strengthen trust and continuity of care.

Patient Services & Self-Service Portals

Patients increasingly expect transparency, ease, and digital self-service options. We help modernize patient services by:

Building intuitive self-service portals for benefit eligibility checks, claims status tracking, and appointment requests.
Reducing friction in access to care with guided digital journeys powered by Health Cloud and Experience Cloud.
Automating common workflows such as pre-authorization, documentation uploads, and form submissions.
Improving member engagement through mobile-friendly interfaces and multilingual support.

Customer Service & Support

Exceptional service is a competitive differentiator in HLS. Teardrop AI enhances customer service operations with:

Agentforce implementations to equip service reps with the right tools, data, and workflows.
Case management automation to streamline patient and provider inquiries across channels.
AI-driven triage and routing to get cases to the right team faster.

Real-time dashboards and service analytics for better visibility and performance management.